Every customer wants the job done to the agreed standard and every payment protected
Every Client wants the job done to the agreed standard and every payment protected
Every business wants to be paid on time.
IPromise is always free for customers, and gives you the confidence that your project will be completed from beginning to end, before the agreed payment is released to the business.
Some of IPromise’s benefits for customers include
Always free for customers
Customers can use all the features of IPromise for free. No commissions.
Project and payment control
Customers stay in control of the projects and payments.
Protected payments
No more deposits for unseen work or materials.
Payment protection in the case of a business insolvency.
Transparent project variations
Variations to projects are transparently managed within IPromise.
Manage large jobs
Projects can be divided into agreed ‘Stages’.
Motivated businesses
With your payment held in the secure BNZ Trust Account (escrow account), businesses are motivated to complete the project on-time, and on-budget.
Always free for customers
Customers can use all the features of IPromise for free. No commissions.
Project and payment control
Customers stay in control of the projects and payments.
Protected payments
No more deposits for unseen work or materials.
Payment protection in the case of a business insolvency.
Transparent project variations
Variations to projects are transparently managed within IPromise.
Manage large jobs
Projects can be divided into agreed ‘Stages’.
Motivated businesses
With your payment held in the secure BNZ Trust Account (escrow account), businesses are motivated to complete the project on-time, and on-budget.
Features And Benefits
A simple and safe way to control payments.
Features
- Payment security – All your money is held in the independent, secure BNZ Trust Account (escrow account) and is safe in cases of business insolvency. Your money will only be transferred to the business (via IPromise) once you agree the project is completed as per the Quote (or until formal dispute resolution results in a determination of how the funds need to be applied).
- Receive detailed quotes – The IPromise quote builder creates professional itemised quotes and enables the business to attach and store photos, documents and files. Projects can be broken into ‘stages’ and/or ‘variations’ can be added to existing quotes. So you know exactly what you are getting for your money.
- Instant Chat – businesses and customers can use the instant and secure project specific chat to keep in constant contact and record key information/decisions. Photos, documents and files can also be uploaded to chat. Good chat = great project outcomes.
- Project Tracking – Customers can easily track the status of their projects from the IPromise dashboard.
- Automatic receipts and document storage – Upon successful project completion receive an instant receipt. Quote / Invoice and Receipt PDFs are stored within the Project Summaries for easy access.
- Review and Rate – Once a job is completed the business and customer can review and rate each other. This helps keep everyone focussed on being fair and reasonable throughout projects. After 5 projects your average rating is displayed. Customers and businesses also review and rate IPromise so we can keep focussed on meeting your needs.
- Easy to use – no training required – IPromise is easy and intuitive to use but in case you need some help we have a great selection of ‘How To’ explainer videos and a FAQ section. You can contact us if you still need help.
Benefits
- Always free for the customer
- Customer stays in control of the projects and payments
- No more deposits for unseen work or materials
- Transparent project variations
- Projects can be divided into stages
- Motivated businesses can see the secured payment
- Simple and fair disputes process
- Peace of mind, because payments will only be released when the project is delivered to everyone’s satisfaction – your payment guarantee
- Customers can pay for IPromise quotes by NZ Credit or Debit Card up to a limit of $10,000.
Service industries operate on a high trust model.
Whether you are looking to renovate, build new, or have a one-off job that needs doing, IPromise is built to provide security, transparency and trust, helping you to get the job done in full, and to an acceptable standard. We offer secure online business payment solutions.
We take the stress out of the business-customer relationship – completely free for you, the customer.
IPromise works with businesses, of all shapes and sizes, including Builders, Designers, Plumbers, Engineers, and most other services industry businesses.
Frequently Asked Questions
When stepping into unknown territory, we know that you will have important questions. We’ve provided some answers to frequently asked questions that we often get from customers below. Head to our FAQ page to see more.
If you require finance to pay for work you need completed (like a house renovation / professional services) or if you are buying an item (like a car / electronics), you can apply for finance from our finance partner – Finance Now. See here for more info.
Users can now pay for IPromise quotes by NZ Credit or Debit Card up to a limit of $10,000.
There are, at times, legitimate reasons for some or all of the money to be returned or refunded to the customer. Visit the Refunds / Disputes section of our website for more information.
IPromise has partnered with BNZ bank who holds the Trust Account (escrow account) on behalf of IPromise. Such an institution would only do so if they were satisfied in the controls, processes and credibility of IPromise. The Trust Deed available for your review explicitly says that IPromise can only act on instruction from the customer and the user or business.
IPromise also uses the industry standard and highly regarded Windcave to securely process all the payments within the IPromise system.
Cyber security is paramount and the gold standard of Microsoft security is used. You will note that through two factor authentication and Secure Socket Layer (SSL) protocols, your security is our priority.
For your added peace of mind, IPromise Limited (NZBN 9429049452358) operates within the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT) regulated by the DIA and is registered on the Financial Services Provider Register (FSP 1002306). We are a member of the Financial Services Complaints Limited Dispute Resolution Scheme (DRS 8793).
NZ law requires companies like IPromise to comply with Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We take this responsibility and your security seriously so we use the very best identification and verification process to protect you and us from any illegal conduct.
We have partnered with Cloudcheck, an industry leading identification and verification company who automate and integrate the process for us using real time technology. This also helps to ensure we collect accurate information about all users.
You can be sure we identify and verify all customers AND businesses so anyone using IPromise knows that people cannot be pretending to be someone they are not.
You may have noticed other sectors like lawyers, real estate agents and accountants requiring such checks.
Watch the explainer video.
From time to time users might require a deposit, for example, to purchase materials. This is less likely than in traditional transactions because IPromise securely and transparently holds the customer payment so the user knows the money is physically there for immediate release once the customer is satisfied the job, or a ‘Stage’ of the job, is done.
The customer cannot take the money back unless you formally agree to it. If there isn’t agreement, IPromise outlines some recommended steps to work through. See here for more detail.
Q: As a customer, is my money safe in the IPromise secure BNZ Trust Account (escrow account) if the business becomes insolvent and / or put into liquidation?
A: Yes, it’s protected (unlike completely unsecured deposits many businesses request). Because the funds are held in trust away from the business / liquidator (in the secure BNZ Trust Account) until the customer agrees the job is completed (or until formal dispute resolution results in a determination of how the funds need to be applied). Neither the business, nor the liquidator has direct access to funds in our BNZ Trust Account (escrow account).
A business / liquidator would only have a claim against your money equal to what the business / liquidator is entitled to under contract / at law. Or in other words, if the business / liquidator can prove they have delivered the customer value then they are entitled to claim to receive that value. That is fair and reasonable – unlike those completely unsecured deposits many businesses request which can leave you scrambling to claim funds back if something goes wrong in the meantime.
Disputes happen today under the traditional way of transacting and often there is no documentation, transparency or fairness in the way projects (or jobs) are set up from the start. This is the major cause of disputes.
IPromise helps all parties to set up fair and transparent projects with a payment guarantee from the beginning. Both parties are also motivated to resolve the dispute as the money is safe and secure in the BNZ Trust Account (escrow account) until there is an agreement.
We have more information here on what to do including a helpful recommended process should you need some guidance.
Watch the explainer video.
Ratings for the customer and business happen at the end of the transaction. It’s important to be constructive and fair. After a customer and business user receive 5 ratings the average will be displayed for other users to see. It’s good to keep this in mind throughout the project.
You can leave feedback for IPromise any time here. The IPromise team review feedback daily and your feedback helps to make what we do even better.
