Our flexible (no commission) pricing has options for all businesses. 

Our flexible & inclusive (no commission) pricing for Services has options for everyone. 

Our goal is to help businesses get paid as soon as the job is done, across all industries by being your fair and secure payment partner – your payment guarantee.

The IPromise features are always free for customers and buyers.

We want to make it as easy as possible for business owners to get started too, which is why we’re offering a free 90-day trial for businesses.

If you are selling an ‘ITEM’ there is a $10 flat fee on every completed transaction. No commission is taken on the sale of Items. No subscription required.


NZD per month / excluding GST
  • Unlimited quotes until 5 accepted


NZD per month / excluding GST
  • Unlimited quotes until 15 accepted


NZD per month / excluding GST
  • Unlimited quotes

After your free 90-Day Trial a subscription can be purchased with a valid NZ Visa, Mastercard or AMEX.
Subscriptions are debited (in advance) monthly and charged in New Zealand dollars.
Subscriptions can be cancelled any time by the subscriber. Any subscription days remaining in the month are non-refundable.
No credit card information is stored by IPromise.

Here is a link to our Privacy Policy and further Subscription Fee information can be found in our Terms of Use.
IPromise is a member of the Financial Services Complaints Limited Dispute Resolution Scheme (DRS 8793).
IPromise is registered with the Financial Services Provider (FSP 1002306).
IPromise Limited (NZBN 9429049452358) is a New Zealand Company.

Selling / Buying Goods

Flat Fee

$10NZD per transaction

Frequently Asked Questions

When stepping into unknown territory, we know that you will have important questions. We’ve provided some answers to frequently asked questions that we often get from our customers. Head to our FAQ page to see more.

What do I do if I have a ‘Variation’ to add to my project?2023-10-13T13:44:07+13:00

Watch the explainer video.

The process is exactly the same as staging projects. Once a project is ‘In-Progress’ and a variation is required, it is important to identify this early with your customer and communicate (ideally through the secure IPromise chat) to explain the reasons for the variation and that you are going to require a formal variation.

You then go into the project summary and click on ‘Add Stage / Variation’, and simply explain in the variation quote what the specific variation is and the amount. Send this to your customer – we recommend you do not start the work on the variation until the customer has secured the variation quote by paying the specified amount into the secure BNZ Trust Account (escrow account).

The customer’s protection, once again, is that you don’t get the money until the approved project (in this case, a variation to a project) is completed to the customer’s satisfaction.

Why do I need to verify my identity?2023-10-13T13:41:58+13:00

NZ law requires companies like IPromise to comply with Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We take this responsibility and your security seriously so we use the very best identification and verification process to protect you and us from any illegal conduct.

We have partnered with Cloudcheck, an industry leading identification and verification company who automate and integrate the process for us using real time technology. This also helps to ensure we collect accurate information about all users.

You can be sure we identify and verify all customers AND businesses so anyone using IPromise knows that people cannot be pretending to be someone they are not.

You may have noticed other sectors like lawyers, real estate agents and accountants requiring such checks.

How do I set up a deposit?2023-10-13T13:40:12+13:00

Watch the explainer video.

From time to time users might require a deposit, for example, to purchase materials. This is less likely than in traditional transactions because IPromise securely and transparently holds the customer payment so the user knows the money is physically there for immediate release once the customer is satisfied the job, or a ‘Stage’ of the job, is done.

The customer cannot take the money back unless you formally agree to it. If there isn’t agreement, IPromise outlines some recommended steps to work through. See here for more detail.

How much does it cost to use IPromise?2023-10-13T13:39:19+13:00
How do I provide feedback and ratings?2023-10-13T13:37:35+13:00

Watch the explainer video.

Ratings for the customer and business happen at the end of the transaction. It’s important to be constructive and fair. After a customer and business user receive 5 ratings the average will be displayed for other users to see. It’s good to keep this in mind throughout the project.

You can leave feedback for IPromise any time here. The IPromise team review feedback daily and your feedback helps to make what we do even better.

What if I don’t know how much a job will cost?2023-10-13T13:34:22+13:00

The best way to cover investigations of faults (or unknown outcomes) is to quote and send the customer the minimum cost of the call out fee. For example, it might be one hour of your time and travel (if applicable). Don’t go to the job until your customer has paid the minimum amount into the secure BNZ Trust Account (escrow account). You can then attend the job, complete the investigation and add a variation to that ‘call out fee quote’ detailing the work you have found that is required to be actioned.

That way you have at least locked away the call out fee money for your valuable time and your customer is clear about what additional costs are required. They can then decide to proceed or otherwise with the remediation. The great thing about IPromise is that by completing the first ‘call out fee quote’ you have all the correct contact details for your customer saved in IPromise and future quotes are transparent and simple to manage from then on.

How does the free 90-day trial work?2023-10-13T13:32:40+13:00

All users have the opportunity to benefit from the full functionality of IPromise for 90 days. We have selected 90 days because most services (that our users provide) take weeks to quote, secure payment and then deliver. IPromise is committed to providing users with the opportunity to experience as many of the key features and benefits as possible.

After the 90 days, in order for users to receive payments from their customers (via our secure BNZ Trust account or escrow account), they will need to select from one of the three monthly subscription options. See our pricing page for more details.

However, all ‘Quoted’, ‘In Progress’ and ‘Completed Awaiting Approval’ projects within the 90-day trial period will continue to remain active and free until completion.

IPromise is ALWAYS free for your customers.

Start your free trial today.

Does IPromise integrate with Xero?2023-10-13T13:31:26+13:00

We now offer a Xero payment integration. Users can now connect their business Xero account to their IPromise account in seconds.

That means every time a quote is accepted by your customer and payment is released to you for a job completed, quotes and invoices are automatically mirrored to your Xero account.

Even better, that invoice is PAID – no debtors ledger, no outstanding invoices, no email or phone call payment reminders – only immediate payment on successful project completion with IPromise. Fair, secure and saving you valuable payment administration time.

See our explainer video here.

Can users pay with credit card?2023-10-13T13:13:56+13:00

Users can now pay for IPromise quotes by NZ Credit or Debit Card up to a limit of $10,000.

Can I use IPromise to manage construction and/or other retentions?2023-09-07T12:46:44+12:00

Yes, and it’s affordable and easy. Visit this page for more information. We can also help you make sure you are meeting the Construction Contracts (Retention Money) Amendment Act 2023 thanks to our partner Ford Sumner Lawyers / Tradie Law.

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