There are, at times, legitimate reasons for some or all of the money to be returned or refunded to a Client or Buyer. Visit the Refunds / Disputes section of our website for more information. Monies will only be refunded to the same bank account from which the money was paid from into the IPromise Trust Account. This is in accordance with our Anti-Money Laundering requirements/obligations.

FAQs | Page 3 of 4

Q: What if I don’t know how much a job will cost when quoting?

The best way to cover investigations of faults (or unknown outcomes)when quoting is to send your customer the minimum cost of the call out fee. For example, it might be one hour of your time and travel (if applicable). Don’t go to the job until your customer has paid the minimum amount into the secure BNZ Trust Account (escrow account). You can then attend the job, complete the investigation and add a variation to that ‘call out fee quote’ detailing the work you have found that is required to be actioned. That way you have at least locked away the call out fee money for your valuable time and your customer is clear about what additional costs are required. They can then decide to proceed or otherwise with the remediation. The great thing about IPromise is that by completing the first ‘call out fee quote’ you have all the correct contact details for your customer saved in IPromise and future quotes are transparent and simple to manage from then on.

Q: How do I provide feedback and ratings?

Watch the explainer video . Ratings for Users happen at the end of the transaction. It’s important to be constructive and fair. After a user receive 5 ratings the average will be displayed for other users to see. It’s good to keep this in mind throughout the project. You can leave feedback for IPromise any time here . The IPromise team review feedback daily and your feedback helps to make what we do even better.

Q: What if I am a Supplier/Seller and a Client/Buyer?

Watch the explainer video . There will be times when a Supplier/Seller might want to be a Client/Buyer. That is, you could be someone requesting a quote for service from Supplier/Seller who is using IPromise. Simply toggle between your 'Quotes Sent' and 'Quotes Received' view on the dashboard. The 'Quotes Sent' dashboard has all the jobs you are managing and the 'Quotes Received' dashboard has the jobs people are sending you (as the customer).

Q: How much does it cost to use IPromise?

Please see our pricing information here .

Q: How do I set up a deposit?

Watch the explainer video . From time to time Suppliers might require a deposit, for example, to purchase materials. This is less likely than in traditional transactions because IPromise securely and transparently holds your customer payments so you (the Supplier) knows the money is physically there for immediate release once your customer is satisfied the job, or a 'Stage' of the job, is done. Your customers cannot take the money back unless you formally agree to it. If there isn't agreement, IPromise outlines some recommended steps to work through. See here for more detail .