FAQs | Page 2 of 4 | IPromise | Your Fair and Secure Payment Provider

Q: How much does it cost to sell an item on IPromise?

It costs the Seller a flat fee of $10 on all transactions. There is no cost to the Buyer. There is currently no sign up fee to IPromise if you are buying or selling items. No commission is taken on NZ Bank Account to NZ Bank Account transactions. A small processing fee is charged for credit card payments. This processing fee is paid for by the card holder.

Q: Does IPromise work for any item I am selling?

Yes it does. Buyers can offer IPromise's secure fair and secure payment service for any item. e.g. vehicles, boats, sporting equipment, building materials, antiques, art, electronics, jewellery etc.

Q: How does the free 90-day trial work?

All our Customers have the opportunity to benefit from the full functionality of IPromise for 90 days. We have selected 90 days because most services (that our Customers provide) take weeks to quote, secure payment and then deliver. IPromise is committed to providing users with the opportunity to experience as many of the key features and benefits as possible. After the 90 days, in order for Customers to receive payments from their customers (via our secure BNZ Trust account or escrow account), they will need to select from one of the three monthly subscription options. See our pricing page for more details. However, all ‘Quoted’, ‘In Progress’ and ‘Completed Awaiting Approval’ projects within the 90-day trial period will continue to remain active and free until completion. IPromise is ALWAYS free for your customers. Start your free trial today .

Q: What if I don’t know how much a job will cost?

The best way to cover investigations of faults (or unknown outcomes) is to quote and send your customer the minimum cost of the call out fee. For example, it might be one hour of your time and travel (if applicable). Don’t go to the job until your customer has paid the minimum amount into the secure BNZ Trust Account (escrow account). You can then attend the job, complete the investigation and add a variation to that ‘call out fee quote’ detailing the work you have found that is required to be actioned. That way you have at least locked away the call out fee money for your valuable time and your customer is clear about what additional costs are required. They can then decide to proceed or otherwise with the remediation. The great thing about IPromise is that by completing the first ‘call out fee quote’ you have all the correct contact details for your customer saved in IPromise and future quotes are transparent and simple to manage from then on.

Q: How do I provide feedback and ratings?

Watch the explainer video . Ratings for Users happen at the end of the transaction. It’s important to be constructive and fair. After a user receive 5 ratings the average will be displayed for other users to see. It’s good to keep this in mind throughout the project. You can leave feedback for IPromise any time here . The IPromise team review feedback daily and your feedback helps to make what we do even better.