Payment should be released immediately by the buyer when they are in receipt of the item(s) and have inspected them. Respectfully contact the buyer and ask them to please release the payment. They could have simply forgotten or they may have misplaced the email. Remember both parties rate each other, so efficient and timely actions are key to the success of the system and everyone’s transacting profile. 

NB: The amount in the IPromise BNZ Trust Account (escrow account) is not to be used by the buyer as a warranty period or product insurance. Buyers unreasonably and/or regularly withholding payment release may be prohibited from using IPromise for future trades.