Our flexible (no commission) pricing has options for all businesses.
Our flexible & inclusive (no commission) pricing for Services has options for everyone.
Our goal is to help businesses get paid as soon as the job is done, across all industries by being your fair and secure payment partner – your payment guarantee.
The IPromise features are always free for your customers and buyers.
We want to make it as easy as possible for business owners to get started too, which is why we’re offering a free 90-day trial for businesses.
If you are selling an ‘ITEM’ there is a $10 flat fee on every completed transaction. No commission is taken on the sale of Items. No subscription required.
STARTER
NZD per month / excluding GST
- Unlimited quotes until 5 accepted
Standard
NZD per month / excluding GST
- Unlimited quotes until 15 accepted
Premium
NZD per month / excluding GST
- Unlimited quotes
After your free 90-Day Trial a subscription can be purchased with a valid NZ Visa, Mastercard or AMEX.
Subscriptions are debited (in advance) monthly and charged in New Zealand dollars.
Subscriptions can be cancelled any time by the subscriber. Any subscription days remaining in the month are non-refundable.
No credit card information is stored by IPromise.
Here is a link to our Privacy Policy and further Subscription Fee information can be found in our Terms of Use.
IPromise is a member of the Financial Services Complaints Limited Dispute Resolution Scheme (DRS 8793).
IPromise is registered with the Financial Services Provider (FSP 1002306).
IPromise Limited (NZBN 9429049452358) is a New Zealand Company.
Frequently Asked Questions
When stepping into unknown territory, we know that you will have important questions. We’ve provided some answers to frequently asked questions that we often get from our customers. Head to our FAQ page to see more.
Watch the explainer video.
The process is exactly the same as staging projects. Once a project is ‘In-Progress’ and a variation is required, it is important to identify this early with your customer and communicate (ideally through the secure IPromise chat) to explain the reasons for the variation and that you are going to require a formal variation.
You then go into the project summary and click on ‘Add Stage / Variation’, and simply explain in the variation quote what the specific variation is and the amount. Send this to your customer – we recommend you do not start the work on the variation until your customer has secured the variation quote by paying the specified amount into the secure BNZ Trust Account (escrow account).
Your customer’s protection, once again, is that you don’t get the money until the approved project (in this case, a variation to a project) is completed to your customer’s satisfaction.
NZ law requires companies like IPromise to comply with Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We take this responsibility and your security seriously so we use the very best identification and verification process to protect you and us from any illegal conduct.
We have partnered with Cloudcheck, an industry leading identification and verification company who automate and integrate the process for us using real time technology. This also helps to ensure we collect accurate information.
You can be sure we identify and verify all our Customers so IPromise knows that its Customers are not pretending to be someone they are not.
You may have noticed other sectors like lawyers, real estate agents and accountants requiring such checks.
Watch the explainer video.
From time to time Suppliers might require a deposit, for example, to purchase materials. This is less likely than in traditional transactions because IPromise securely and transparently holds your customer payments so you (the Supplier) knows the money is physically there for immediate release once your customer is satisfied the job, or a ‘Stage’ of the job, is done.
Your customers cannot take the money back unless you formally agree to it. If there isn’t agreement, IPromise outlines some recommended steps to work through. See here for more detail.
Please see our pricing information here.
Watch the explainer video.
Ratings for Users happen at the end of the transaction. It’s important to be constructive and fair. After a user receive 5 ratings the average will be displayed for other users to see. It’s good to keep this in mind throughout the project.
You can leave feedback for IPromise any time here. The IPromise team review feedback daily and your feedback helps to make what we do even better.
The best way to cover investigations of faults (or unknown outcomes) is to quote and send your customer the minimum cost of the call out fee. For example, it might be one hour of your time and travel (if applicable). Don’t go to the job until your customer has paid the minimum amount into the secure BNZ Trust Account (escrow account). You can then attend the job, complete the investigation and add a variation to that ‘call out fee quote’ detailing the work you have found that is required to be actioned.
That way you have at least locked away the call out fee money for your valuable time and your customer is clear about what additional costs are required. They can then decide to proceed or otherwise with the remediation. The great thing about IPromise is that by completing the first ‘call out fee quote’ you have all the correct contact details for your customer saved in IPromise and future quotes are transparent and simple to manage from then on.
All our Customers have the opportunity to benefit from the full functionality of IPromise for 90 days. We have selected 90 days because most services (that our Customers provide) take weeks to quote, secure payment and then deliver. IPromise is committed to providing users with the opportunity to experience as many of the key features and benefits as possible.
After the 90 days, in order for Customers to receive payments from their customers (via our secure BNZ Trust account or escrow account), they will need to select from one of the three monthly subscription options. See our pricing page for more details.
However, all ‘Quoted’, ‘In Progress’ and ‘Completed Awaiting Approval’ projects within the 90-day trial period will continue to remain active and free until completion.
IPromise is ALWAYS free for your customers.
NB: The 90-Day Trial does not apply to Items/Goods traded through IPromise.
We now offer a Xero payment integration. Businesses can now connect their business Xero account to their IPromise account in seconds.
That means every time a quote is accepted by your customer and payment is released to you for a job completed, quotes and invoices are automatically mirrored to your Xero account.
Even better, that invoice is PAID – no debtors ledger, no outstanding invoices, no email or phone call payment reminders – only immediate payment on successful project completion with IPromise. Fair, secure and saving you valuable payment administration time.
See our explainer video here.
Yes, you can pay for quotes from Suppliers/Sellers who are using IPromise with your NZ Credit or Debit Card, up to a limit of $10,000.
Yes, and it’s affordable and easy. Visit this page for more information. We can also help you make sure you are meeting the Construction Contracts (Retention Money) Amendment Act 2023 thanks to our partner Ford Sumner Lawyers / Tradie Law.
